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At The E Group Payments Pty Ltd, (“we,” “us,” “our”), safeguarding your privacy is our top priority. This Privacy Policy (“Policy”) explains how we collect, use, store and disclose your personal information when you interact with our website and related services. This Policy applies to all platforms operated by AAIRE, including our website, learning management system (LMS), and other digital services (collectively, “Services”). We are committed to transparency and compliance with Australian privacy laws.

We collect personal information when you register for training, access course materials, complete assessments, make a payment, subscribe to updates, or engage with our support team. Our collection, storage, and use of personal data comply with the Australian Privacy Act 1988 (Cth) and, where applicable, other relevant regulations.

1. Information we collect

When you interact with our Services, we may collect the following types of personal information:

• Full name
• Contact details (email address, phone number and physical address)
• Profession and company details
• User credentials (username and password for account access)
• Course enrolment details, progress tracking and completion records
• Assessment results and certifications earned
• Payment details (if applicable for course fees, processed via secure third-party providers)
• Preferences and communication choices
• Support requests and interactions
• Responses to surveys, questionnaires and feedback forms
• Testimonials, with your authorisation
• Website and platform usage data (cookies, IP address, device details, browser type, engagement analytics and interaction logs)
• Any additional information provided by you in relation to our training Services

Providing certain personal information is necessary to access and complete training. If you choose not to provide essential details, you may be unable to enrol in or complete courses.

 

2. How we use our information

We use the information we collect for the following purposes:

• Providing and maintaining our Services (live, virtual and self-paced online courses)
• Managing course enrolments, progress tracking and certifications
• Processing payments (where applicable) through secure third-party providers
• Sending important course-related updates and communications
• Offering customer support and responding to enquiries
• Improving course content, platform functionality and user experience
• Sending marketing communications in accordance with your preferences and applicable laws
• Conducting research and analysis on training effectiveness
• Ensuring compliance with legal and regulatory requirements
• Detecting and preventing fraud or misuse of our platform

We handle your information securely and in accordance with legal obligations.

 

III. When and with whom we share your information

We may share your personal information with:

• Internal team members, trainers, mentors and administrators for course management
• Secure payment processors for handling transactions
• Third-party technology providers supporting our platform and analytics services
• Regulatory bodies or authorities when required by law
• Other users in forums or discussion groups (if applicable and consented to by you)

If The E Group Payments Pty Ltd undergoes a change in ownership, your data may be transferred to the new entity, subject to this Policy.

We do not sell your personal data to third parties.

1. How we secure your information

We take reasonable steps to protect your personal information from oss, misuse, unauthorised access, disclosure, alteration or destruction. However, no online transmission is entirely risk-free, and we cannot guarantee absolute security.

If you create an account with us, choosing a strong password and keeping it confidential is essential. If you suspect any unauthorised activity on your account, please notify us immediately.

1. Data retention

We keep your personal information for as long as needed to fulfill the purposes outlined in this Policy. Once it’s no longer required, we’ll delete or de-identify it unless a longer retention period is necessary to comply with legal obligations.

1. Your rights and choices

Depending on your location, you may have certain rights over your personal information, including the ability to update, modify, or delete it. To exercise your rights under applicable laws, please contact us at support@aaire.com.au with your name, the email linked to your MuliPay account, and a brief description of your request.

To protect your privacy, we may need additional details to verify your identity. We’ll respond within the timeframes required by law and appreciate your patience as we process your request. In some cases, we may not be able to fulfil your request if we have a legitimate reason to deny it. If so, we’ll provide an explanation in accordance with applicable laws—for example, we may be unable to delete certain data if required for legal compliance.

 

VII. International data transfers and hosting

The information we collect may be stored, processed or transferred between parties or locations outside Australia. These may include, but are not limited to, Australia, the United States, the Philippines and Indonesia.

We, along with affiliated entities, maintains offices or facilities in Australia, the Philippines and Indonesia. Any transfers of personal data to these countries will be safeguarded by appropriate measures to ensure compliance with applicable privacy laws.

The hosting infrastructure for our website and Services spans across Australia, the Philippines and Indonesia, with necessary safeguards in place to protect your data.

Additionally, our suppliers and contractors operate in Australia, the Philippines and Indonesia, and we take reasonable steps to ensure that data transfers to these regions are conducted securely and in accordance with relevant legal and regulatory requirements.

 

VIII. Third-party services

Occasionally, our website may include links to external sites that we do not own or manage. These are provided purely for your convenience and do not imply our sponsorship, endorsement or approval.

We do not control the privacy practices of these external websites. We encourage you to exercise caution and review their privacy policies—especially if they collect personal information—before engaging with them.

1. Children’s privacy

Our Services are designed for a general audience and are not intended for children. If we become aware that we have collected personal data from a child without legally required parental consent, we will take prompt action to delete the information.

1. Cookies and tracking technologies

We may use cookies on our website to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences. While they don’t reveal your email address or personally identifiable information, they enable third parties like Google and Facebook to display our ads through retargeting campaigns. If you choose to provide personal information on our website, it may be linked to data stored in cookies.

We may also use web beacons—small code snippets embedded in web pages—to track visitor behaviour and gather insights, such as page views and engagement. These beacons help us understand website traffic, including how many users visit a page and whether cookies are being received. Additionally, we may utilise Google Analytics to collect and process data for website optimisation.

1. Privacy complaints

If you have concerns about how we handle your personal information, contact us at support@aaire.com.au. We will investigate and respond promptly.

 

XII. Updates to this Privacy Policy

Our Privacy Policy may be updated from time to time. We reserve the right to modify it at our discretion, with changes taking effect immediately upon posting on our website or notice board. We encourage you to review this Policy periodically to stay informed about any updates.

 

XIII. Contact us

For any questions or concerns regarding this Policy, contact us at support@aaire.com.au.